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Authorizing Sintel Forms

Posted16 July 2024
Updated16 July 2024
ByEoin McMahon
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When you install Sintel Forms you may have to authorise it in order to be able to use it. This step is only required for tenants created after August 2020. For these tenants, a tenant admin will have to complete this authorization step.

  1. In some cases, after a user clicks on the Sintel Forms Add-in tile within the site contents to open the app homepage they will receive the following dialogSintel Forms Studio App Homepage Before Approval Provided
  2. A tenant admin simply needs to click Proceed which will open a new browser tab and request them to (A) Sign in and (B) Authorise the app.Sintel Forms Studio Sign in and grant permissions
  3. Once they click Accept they will be redirected to a screen that will attempt to verify that the updated permissions have taken effect. They can either wait for the permissions to be verified or they can close this tab.

    Whether they choose to close the tab or leave it open it is important to note that it could take up to 60 minutes for the permissions to be applied (this process is entirely dependent on Microsoft 365).
  4. If they leave the tab open, once the updated permissions have taken effect they will see a green icon and message confirming this.
  5. They can then close the tab and return to the tab containing the Add-in homepage and refresh the page by clicking the link at the top of the screen or hitting F5 or pressing the refresh button in their browser.Sintel Forms Studio App Homepage After Approval Provided
  6. Once the page is refreshed the information message at the top should disappear and the Add-in should now be ready for use.
    After they have accepted the permissions update it could take up to 60 minutes for the permissions to be applied (this process is entirely dependent on Microsoft 365). If they have previously accepted the permissions previously please wait for up to 60 minutes for them to take effect.
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