support
Our platform has been designed from the ground up with the end-user in mind. It’s regularly updated with new functionality using the feedback we receive from our customers. We are renowned for our customer support and are always available to assist.
Release history
Our products are updated almost every month, stay up to date with all of our latest features.
How to video series
Follow Amy as she takes you through the basics of installing and using Sintel Forms (Legacy) and Sintel BI in this series of short videos.
Get help
Browse our support articles for Sintel Apps and Sintel BI, ask a question or submit a ticket.
Help for Sintel Apps
Help documentation and How-To guides for Sintel Apps
Help for Sintel BI
Help documentation and How-To guides for Sintel BI.
Ask the Community
Ask a question or suggest a feature.
Submit a ticket
Licensed users can log support tickets.
Request a demo
Get a short demo of our products & their features.
Sintel Apps Versus Other Solutions
See how Sintel Apps stacks up against InfoPath, Power Apps and Microsoft Forms in terms of features, ease of use and pricing.
FAQ
Get answers to the most common questions about Sintel Apps.
There is already Microsoft Forms and Power Apps. Why would I use Sintel Apps?
Microsoft Forms is primarily designed for surveys, questionnaires and simple data collection, while Microsoft Power Apps is a broader low-code platform for building applications across different data sources and Microsoft services.
Sintel Apps takes a different approach. It is designed specifically for organisations that want to build business applications on SharePoint Online and Microsoft 365, combining modern forms, business logic, workflows, approvals and dashboards.
If SharePoint is already at the centre of your business processes, Sintel Apps provides a SharePoint-focused way to turn lists and libraries into complete business applications.
How can I start a free trial?
You can try Sintel Apps before purchasing a subscription. Visit our Get Started page to start your free trial, or contact us if you would like help evaluating Sintel Apps for your organisation.
How secure is Sintel Apps?
Sintel Apps is designed to work within your Microsoft 365 and SharePoint Online environment. Business data created and managed through your applications is stored in SharePoint lists and libraries within your Microsoft 365 tenant.
Sintel Apps works with Microsoft 365 authentication, SharePoint permissions and secure HTTPS communication, allowing organisations to retain control over their business data and access permissions.
How do I purchase Sintel Apps?
Visit our Pricing page to review the available Sintel Apps subscription options. You can then request a license or contact our team to discuss the most appropriate subscription for your organisation.
How long does it take to activate my Sintel Apps license?
Sintel Apps licenses are normally activated shortly after your order and payment have been confirmed. If you need assistance with license activation, please contact our support team.
How can I get technical support for Sintel Apps?
We provide several ways to get help with Sintel Apps:
- Community Site – ask questions, share feedback and suggest new features.
- Knowledge Base – access documentation, configuration guides and How-To articles for Sintel Apps.
- Submit a ticket – customers with an active subscription can submit support requests directly to our support team
Legacy Sintel Forms documentation remains available for organisations maintaining existing SharePoint On-Premises solutions.
Is Sintel Apps available for SharePoint Online and SharePoint On-Premises?
Sintel Apps is our current SPFx-based platform for SharePoint Online and Microsoft 365.
For SharePoint On-Premises environments, Sintel Forms remains available as our legacy solution.
Organisations using Sintel Forms on SharePoint Online should migrate to Sintel Apps, which replaces Sintel Forms as our current platform for Microsoft 365.
Is there a free version of Sintel Apps?
Yes. Sintel Apps offers a free option that allows organisations to start building applications on SharePoint Online.
For larger solutions and additional capabilities, paid subscription options are available. Visit our Pricing page for the current features and licensing options.
Can Sintel Apps be used with external users?
Yes. Sintel Apps supports external access scenarios that allow users outside your organisation to interact with forms and business processes without requiring direct access to your SharePoint environment.
This makes it possible to build external-facing solutions for customers, suppliers, contractors and other users while keeping the underlying business data within your Microsoft 365 environment.
What payment methods do you accept?
We accept major debit and credit cards, Stripe and bank transfers. If your organisation has specific purchasing, invoicing or procurement requirements, please contact our team and we will be happy to assist.
I have many forms and business processes to automate. Can Sintel help?
Yes. We can help organisations design, build and implement complete business applications on SharePoint Online using Sintel Apps.
This can include modern forms, business logic, workflows and approvals, integrations, dashboards and reporting. We can assist with both new applications and the modernisation of existing SharePoint business processes.
I am an IT solutions provider. Can I use Sintel Apps with my customers?
Yes. Sintel Apps can be used by Microsoft 365 consultants, SharePoint specialists and IT solution providers to build business applications for their customers.
Our Partner Program provides resources and support to help partners deliver solutions using Sintel Apps, with benefits including internal-use licenses and commissions on new license sales.
What happened to Sintel Forms?
Sintel Forms is our legacy SharePoint solution and has been replaced by Sintel Apps for SharePoint Online and Microsoft 365.
Sintel Apps is our current SPFx-based platform for building modern forms, workflows and complete business applications on SharePoint Online.
Sintel Forms remains available as a legacy solution for organisations using SharePoint On-Premises
