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Workflow emails containing incorrect links to forms

Posted31 August 2022
Updated29 September 2023
ByEoin McMahon
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  Issue

Internal users receiving emails configured with displayUrl or editUrl tokens may notice the form link transforming from internal to external. Consequently, users may encounter a Form Not Found page or receive a PIN prompt when clicking a form link within a workflow email.

This issue typically arises due to incorrect form configuration. The Sintel Forms app replaces displayUrl or editUrl token values with an external URL only when sending emails to external users. Before implementing the resolution below, we recommend checking the Workflow configuration in the Sintel Forms Designer to ensure no emails are set to send to external users. External users include those with non-domain emails or those displaying an “EU” (external user) badge.

Users may receive this:

Form Not Found

or this:

Authentication required (pin prompt)

  Resolution

If this occurs you can insert the link to the forms using an alternative method that does not use the displayUrl or editUrl tokens. You simply specify the display or edit links in the following format:

Display URL: FullPathToList/dispform.aspx?ID={{ID}}

Edit URL: FullPathToList/editform.aspx?ID={{ID}}

Examples:

https://yourtenant.sharepoint.com/teams/site/Lists/submissions/dispform.aspx?ID={{ID}}
https://yourtenant.sharepoint.com/teams/site/Lists/submissions/editform.aspx?ID={{ID}}

 

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