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Conversations

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ByPiotr Jasek
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Enable conversations

Enables the conversations feature permitting users to post comments and use @mentions in the form.

Conversations is a feature unique to the Sintel Forms Platform that enables users to quickly communicate with each other using @mentions. This speeds up many workflow processes by enabling users to request more information or direct a question to another user rather than having to reject a form or send it back to a previous step in a workflow process.

We recommend that when enabling the conversations features that you also enable email notifications to ensure users are notified whenever they are mentioned in a conversation.

You can mention the external users (External Collaboration and External Sharing features), but only ones that are saved. The ‘external users’ mention will display their email address or name if the name is fulfilled.

Send email notification for mentions

Using @mentions notify users via email – this setting also permits you to customize email notification body.

Anyone you @mention will immediately receive a customized email, including a link to the form such as the one below:

 

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